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Library: Off Campus Access FAQ

Instructions on how to log on to the library's databases from off campus

Frequently Asked Questions (FAQs)

Who do I contact if I have a question about......?

  • Library materials that are checked out:  email (Note: Charges will be waived when the item(s) is/are returned). 
  • Research assistance: chat, email (, text 208-904-4209 or schedule an online appointment with a librarian.
    • Fall 2021: Research and Writing Assistance available in Learning Commons 133 for NNU students and employees. 
      • Monday-Wednesday, 9 a.m. - 10 p.m.
      • Thursday 9 a.m. - 5 p.m.; 5-10 p.m. "on call": librarians are available via email or submit a Learning Commons Help ticket until 10 p.m.; questions submitted after 10 p.m. will be answered the next day.
      • Friday 9 a.m. - 3 p.m; 3 p.m.-5 p.m.: "on call"  librarians are available via email or Learning Commons Help ticket until 5 p.m.; questions submitted after 5 p.m. will be answered the next day after 11 a.m.
      • Saturday-Sunday: librarians "on call"
  • Interlibrary loan email:

Is the library open?

The Learning Commons & Riley Library is restricted to NNU students and personnel via card swipe until further notice.  

If you need to arrange pickup of print materials owned by the NNU library, please use the Print Item Request Form.

My professor placed something on reserve in the library. How might I access it? 

You can ask for Reserve materials at the Learning Commons Service Desk. If you are unable to come to the service desk, please use the Print Item Request Form to request a scan. Scanned documents will be emailed to you by the next business day. 

Will I be able to access print materials?

If you are an NNU student or employee, you can use your card to enter the building. Or you may use the Print Item Request Form to request a scan of a section or chapter from a print book owned by NNU library. You may also make arrangements to pick the item(s) up outside the building.

Will I be able to access print materials through interlibrary loan?

The library staff is processing requests for print books through the interlibrary loan service during this time, but wait times may be longer than usual, as not all the libraries are operating at full capacity. You may also request a chapter through interlibrary loan. Items will be sent electronically to your NNU email. If you have questions about this process, please ask a librarian.

What if I have print materials checked out from the library or through interlibrary loan?

  • You may return the items to the external book drop on the street side of the Learning Commons building. 
  • You may call the Learning Commons Service Desk at 208-467-8607.
  • Print items through interlibrary loan may be dropped off at the external book drop on the street side of the Learning Commons building, or you may email to request an extension.

Will I still be able to request articles through interlibrary loan?

Yes! The process will operate the same as always. However, fulfillment of requested items may be delayed due to lending libraries scaling back services.

Am I able to request access to an eBook through interlibrary loan?

Unfortunately, due to publisher licensing restrictions eBooks cannot be requested through interlibrary loan. However, you can request a chapter from the ebook to be scanned and emailed to you via interlibrary loan. Please complete the Article/Book Chapter Request form.

How can I connect to the library databases from home?

It is always best to access the library databases through the library website. You will be prompted to enter your MyNNU log in to validate yourself as an NNU student. If, for some reason, you are not able to access the databases please contact the library at  You can also set up your Google Scholar profile to sync with the NNU library to display full-text items available through the NNU Riley Library.

Can I access library resources through Canvas?

Yes! Refer to the Canvas access to library services menu.

How do I get assistance from the Writing Center?

Writing consultants will be available online through chat. It is best to chat with a consultant or submit your papers through the online Writing Center. Need instructions on enrolling in the Online Writing Center for graduate or undergraduate writing help? Check the Writing Center page.